Payment & Refund Policy

Welcome to Rider’s Kart, a brand operated by Anonz Future OPC Pvt. Ltd.. This policy outlines the payment terms, refund procedures, and dispute resolution for all transactions made through our website and mobile application using Razorpay as the payment gateway.

1. Payment Terms

• Accepted Payment Methods: We accept payments via Credit Cards, Debit Cards, Net Banking, UPI, Wallets, and other payment modes supported by Razorpay.
• Transaction Charges: Any applicable transaction or convenience fees will be displayed at the time of payment.
• Payment Confirmation: Once payment is successfully completed, an email/SMS confirmation will be sent to the registered email address or mobile number.
• Security: All payments are securely processed through Razorpay, ensuring encryption and fraud protection.
• Auto-Debit & Recurring Payments: If subscribed to any recurring services, users must authorize auto-debit, which can be modified or canceled at any time.

2. Order Processing & Delivery

• Order Confirmation: Orders are processed upon successful payment verification.
• Service Fulfillment: Delivery timelines depend on the service category and are communicated at the time of booking.
• Order Processing & Delivery Time: Order Processing will be processed within 1-7 business days
• Failed Transactions: In case of payment failure, customers are advised to retry with a valid payment method.

3. Refund & Cancellation Policy

• Cancellation by Customer: Orders can be canceled before they are processed for shipping or delivery. Refund eligibility depends on the service type.
• Refund Eligibility: Refunds are applicable only for failed transactions, duplicate payments, and service non-fulfillment by Rider’s Kart.
• Refund Processing Time: Approved refunds will be processed within 7-10 business days to the original payment source.
• Non-Refundable Payments: Payments for already delivered services or completed e-commerce transactions are non-refundable.
• Chargebacks & Disputes: In case of disputes, users are encouraged to contact our support before initiating a chargeback with their bank.

4. Fraud Prevention & Security Measures

• Transaction Monitoring: We monitor transactions to detect fraudulent activity and reserve the right to cancel suspicious orders.
• Unauthorized Transactions: If you notice an unauthorized transaction, report it to support@riderskart.online within 24 hours.

5. Contact & Support

By making a payment on our platform, you agree to the terms mentioned in this Payment & Refund Policy.